Renewal does not work for Avira Phantom VPN

Completed

Michael Katon

• December 04, 2019 15:18

My subscription automatically renewed on 30 November 2019 (thru Apple), but when I try to login both the app on my iPhone and on my Mac saysthat I do not have a subscription. I also can't contact Avira, since they do not see my renewal, I guess. What should I do? I already paid for the renewal for a whole year for Avira Phantom VPN. Please advise.

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• 

  Customer Service

  • December 04, 2019 15:33

  Hello Michael.

  I already wrote you an email back with some additional information I need from you.

  Could you please check your inbox and write back in this email, then we can check together what happened in your case.

  Thank you so far.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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