Cancel Avira Subscription

Completed

Permanently deleted user

• December 03, 2019 17:04

Hi,

how can I unsubcribe Avira prime? I clicked in Subscription button but it shows nothing, but in the software it still shows Avira Prime On(An in German) and it also still automatically book the monthly money from my PayPal account

Here are the screenshots

 

 

Please help me!

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• 

  Customer Service

  • December 04, 2019 13:26

  Hello Customer.

  Please check the following link how you can cancel your subscription:

  https://support.avira.com/hc/en-us/articles/360001045178-How-do-I-cancel-my-Avira-subscription-

   

  and please also check if you have maybe 2 different accounts.It seems so when you say on the website there is no activate subscription but in the software there is one.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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  Permanently deleted user

  • December 06, 2019 00:17

  Hi, thanks for your reply Felix Bär,

  I think I have same account on both. Just to make sure, how can I check my name account on the software? Because it only shows ''Mein Konto'', when I press it, it appears in the web as above, there is no subcription and in the software still shows ''Prime''

   

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  Permanently deleted user

  • December 06, 2019 01:12
  • Edited

  I have just checked all my email and found out that I do have 2 avira accounts and 1 of them is prime. Thank you very much Felix Bär, now I can see the subcription feature :)

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• 

  Customer Service

  • December 06, 2019 07:29

  I'm glad that I could help you with your problem.

  So I wish you a good Christmas time and that everything works well, now.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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• 

  Permanently deleted user

  • April 20, 2021 05:10

  Hello, 
  
  I also have the same issue, but when I check my email (I've checked junk/spam) I have no email's from Avira, however I have an account already. I am singed in, I have used the trial and have tried the Avira features. 
  
  I have also checked
  https://support.avira.com/hc/en-us/articles/360001045178-How-do-I-cancel-my-Avira-subscription-
  
  How do I cancel the trial if I can't find account confirmation in my email?

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• 

  pascha45

  • April 27, 2021 19:02
  • Edited

  Hello Raisa,

  We don't really understand what you're saying.

  So, you have used the trial version.
  What does your Avira customer account say under subscriptions?

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
  If you have paid with PayPal, you will have the address used during the order process.

  The community is a publicly accessible forum, personal data may not be processed here in accordance with the Data Protection GDPR. Questions regarding your licence or Avira payment processing can only be processed by the support team via your customer account by email in accordance with the GDPR. We do not have access to your customer account here. Thank you for your understanding.

  We regret that we cannot give you any other information than that:
  Please log in to your customer account with the email address you used to purchase the trial version that you used during the ordering process. Your trial version should then be stored in your customer account under Subscriptions.

  Best regards

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