We’re here to help

Cancel Avira Subscription

Completed

Comments

4 comments

  • Avatar
    Felix Bär

    Hello Customer.

    Please check the following link how you can cancel your subscription:

    https://support.avira.com/hc/en-us/articles/360001045178-How-do-I-cancel-my-Avira-subscription-

     

    and please also check if you have maybe 2 different accounts.It seems so when you say on the website there is no activate subscription but in the software there is one.

     

    Best,

    Felix Bär

    Avira Customer Service Engineer

    0
    Comment actions Permalink
  • Avatar
    Avira Customer

    Hi, thanks for your reply Felix Bär,

    I think I have same account on both. Just to make sure, how can I check my name account on the software? Because it only shows ''Mein Konto'', when I press it, it appears in the web as above, there is no subcription and in the software still shows ''Prime''

     

    0
    Comment actions Permalink
  • Avatar
    Avira Customer

    I have just checked all my email and found out that I do have 2 avira accounts and 1 of them is prime. Thank you very much Felix Bär, now I can see the subcription feature :)

    0
    Comment actions Permalink
  • Avatar
    Felix Bär

    I'm glad that I could help you with your problem.

    So I wish you a good Christmas time and that everything works well, now.

     

    Best,

    Felix Bär

    Avira Customer Service Engineer

    0
    Comment actions Permalink

Please sign in to leave a comment.