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Permanently deleted user

• December 05, 2019 05:22

Each time I try to do a scan I get this message. I'm on a Mac 10 .10.5 and have uninstalled and reinstalled. I get this message each time. It used to work fine, now it doesn't. Any ideas?

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  Customer Service

  • December 05, 2019 10:48

  Hello Joseph.

   

  At the moment we support macOS version 10.13.6 (High Sierra) and higher. So customers with a smaller macOS version should do an upgrade and check if the problem still persists.

  In your special case:

  We did an update of our antivirus mac product and with this update the old mac version .10.5 getting this message you describe.

  So the only way to solve this issue is to upgrade your system.

  Sorry that i have no better solution for your.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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  Permanently deleted user

  • June 30, 2020 07:10

  I cannot upgrade as my machine is too old (mid 2010) As i have paid for a month for avira can I please have a refund?

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  Lukas Huptas

  • June 30, 2020 07:45

  Hello Steve,

  Sadly, as this is a public board, we're not able to handle requests like this one in public. Please get in touch with our support team which is accessible straight from your Avira account.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

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