No licence?

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Permanently deleted user

• December 23, 2019 21:02

I pay yearly €99.95 for prime. When I log in and want to put a question I get the message "no licence". What is wrong.

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• 

  pascha45

  • December 23, 2019 22:24

  Hello Herman,

  Have you activated your license Prime according to the following instructions:  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps-  

  Without activated license no contact via support is possible - "no license". After successful activation of the license, it should be possible to contact support.

  There was a problem with Avira Software Updater: https://support.avira.com/hc/de/community/posts/360008515278-Pro-and-updates 
  Has it been deactivated or uninstalled?  

  Can this be the problem? 

  Best wishes and a Merry Christmas

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