This app is stealing from me

Permanently deleted user

• February 06, 2020 19:30

This app was canceled in March last year I have been charged every month since no way to contact the provider since it was cancelled unless I repurchase the app because I don’t have a license for it according to there web site at this point February 2020 I paid for most of a year after canceling I dropped the service because it was always dropping me I wouldn’t go online to discover the vpn was not on This is just plain theft.

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• 

  Lukas Huptas

  • February 07, 2020 09:07

  We're really sorry but didn't understand your needs. So, could you be so kind and provide us further information:

  • Which Avira product do you use?
  • Which operating system?
  • How do you purchase/ subscribed to it exactly?

  Thank you in advance.

  Arthur Lukas Huptas

  Avira Community Manager

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  Permanently deleted user

  • April 20, 2020 21:43

  This application is charging me for a service I am not being provided with nor do I want. I have been charged for three years for something I can not use. Apparently I have been purchasing the total security suite however, I do not have a toggle button under my subscription to cancel. Today I was charged another $109.99.

  I have no way of canceling this subscription or receiving a refund. I do not want nor have I ever wanted this product and I do not want nor have I ever had a subscription. Can someone please cancel my account and subscription and provide a refund of the money that was taken from me since I have never used any of Avira's products.

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  Permanently deleted user

  • June 18, 2020 16:47

  I am getting billed 9.99 for the last 2 months. the first month i had a active subscription but now i have no active subscription anymore, and i am still getting billed 20 euro's a month. what is going on here??

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