Unable to connect

Permanently deleted user

• February 08, 2020 18:18

I've only used 19% (195.25MB out of 1.00GB) this month, but still it doesn't allow me to connect to Russia anymore. Is there something i'm missing? I really wanna know whenever it's a common issue or if it requires a pro version to connect. I did consider paying for it but since this whole connection issue is new for me i actually don't know what's wrong, if it's just not "free" anymore, or if there's some kind of issue. All other countries are available except the one i want to connect to.

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  Customer Service

  • February 11, 2020 09:49

  Hello.

   

  It could happen that server locations are no longer available for different reasons (No longer supported, because of technical difficults). But I can tell you that the Russian server is also gone for the paid version.

  I will check if there is any further information of that, why the server is no longer available and if they come back. But for no this is everything i can tell you, sorry.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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  Permanently deleted user

  • February 12, 2020 15:49

  Alright it's good to know what's going on.

  Thanks for your reply.

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  Permanently deleted user

  • February 27, 2020 15:39

  I am having the same problem and have tried to leverage every virtual location in the US with the same results "Unable to Connect." What is Avira doing to correct the problem as I have paid for a service that currently can/t use/does not work? 

  Thank you for listening to my problem and I look forward to your response.

  Make it a great day!

   

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  Permanently deleted user

  • June 10, 2021 19:38

  Exact same problem as Jay Vergara.

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  pascha45

  • June 10, 2021 20:52

  Hello Linda,

  We are sorry for your inconvenience.
  We have seen that you have also contacted the support team and have already created a ticket.

  The community is a public forum, so you will have thought that the questions about your issue and your installation have been correctly asked by the support team. You will receive further information in the ticket you created.

  We unfortunately do not have access to your installation and further checks are not possible here, we do not have access to your settings. Thank you for your understanding.

  If anything is still unclear, please let us know, and we will be pleased to help.

  Kind regards

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  Jagadisan Prabhakar

  • June 28, 2021 03:28

  i need to connect this laptop to a remote device where Avira software is installed under same login name and alive since 2 days

   

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