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Quarantined files restored not to its original location

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    Daniel Reichman

    Happened to me too. Thousands of files, including plain text and audio files (ie files that are highly unlikely to cause any problems), were placed into a "RESTORED" folder with none of their original path information rendering some applications unusable.

    Hopefully there is a way to undo this and restore the files to their original location. If it can't be fixed it's unlikely I'll keep using Avira as it's far too destructive.

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    Davide Carta

    Happen to me too, i hope they fix it or i will not renew my license !!!

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    Steel

    I knew what causing it:
    This happened to me like 4-5x, every time when I was not connected to the internet and the fixed scheduled scan ran (the one built-in and cannot be deleted). So it looks like without the cloud component, the detection becomes unreliable. Once I reconnected to internet and Avira got access to its cloud database, rescanning those files resulted in most of the files turns out to be clean after all.

    Also I have set exceptions to the programs, it doesn't work..it keeps on redetecting those programs and files as infected.

    I have mentioned this a couple of times but the support doesn't even bother to respond. No wonder the company got bought in such a cheap price.

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    pascha45

    Hello Steel,

    Your contribution will be presented to Mr. Arthur Lukas Huptas from Monday (27.04). But I believe that he is very interested in it and is happy about your help.

    This we write to you, so that you know that the reaction to your helpful contribution will be available from 27.04. at the earliest.

    Thank you very much for your understanding.

    Many greetings

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    Nenad Stjepanovic

    I have exactly the same issue. This is absolutely unacceptable!!! Please assist asap. 

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    pascha45

    Hello Nenad,

    You had already contacted support-team, see the Support Collector advice.

    Did you receive the Support Collector evaluation that was recommended to you to find the error and solve the problem quickly. This is a helpful investigation.

    The TICKET number of your request will also be transmitted for presentation on 27.04.

    Kind regards

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    Nenad Stjepanovic

    No never. Now I have noticed that AVIRA Prime is not working in the PRO mode although I am a subscribed user!!!??! your software or lic. check is faulty. Thank you

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    pascha45

    Hello Nenad,

    Yes, it's true, I looked at the post, it's not about this topic. Excuse me, I'm sorry.

    And I hoped that your contribution would help to solve this problem quickly. Especially when an error occurs more than once, every hint to the source of the error is important.

    Once again, I am sorry for my mistake.

    Kind regards

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    Davide Carta

    I will have my renew in June with avira optimization suite if the company will not fix this "strange issue" i will change Antivirus 

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    Phoebe Harker-Rivera

    I am ready to uninstall Avira because of this. I have a crucial App that I am unable to use right now. Is there a resolution??

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    Davide Carta

    Me too, i had a lot of problems in my softwares for that issue

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    Dimitri Leader

    I have the same problem. I tried restoring items that are declared Clean but instead of restoring them, it places them in a RESTORED folder. I also can't do anything with the restored files. I cant manually copy them to another folder.

    Why so many problems, especially when Avira has cleared the programs as Clean! 

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    Lak Ran

    I have same problem. When i tried to restore those files, it is going to "RESTORED" folder in desktop. Not original location. Some are registered software too.  So i have to uninstall Avira? 

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