Avira free updater will not connect to the Internet

Completed

Permanently deleted user

• February 24, 2020 03:47

I just downloaded and ran Avira Antivirus Free for Windows XP SP3 32-bit OS.
Everything looks fine but I can not get it to do an update.
I am in the Philippines and am using "Globe Tattoo Broadband - prepaid" to go online.
I selected this Web server in the Update configuration.
I also selected "use proxy system settings" and I tried "Do not use a proxy server".
I click Start Update but it times out after 16 seconds with "Internet Connection Failed".

Also when I try to run Avira redirect that also times out.
http://redirect.avira.com/?operationtype=redirects&type=expert&lngprod=en&productid=57&osversion=5.1.2600

I have no problem in running other programs, such as Yahoo.com etc.

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• Official comment

  

  Lukas Huptas

  • February 25, 2020 12:18
  • Edited

  Hello David,

  Sadly, we need to tell you that we don't support Windows XP for a couple of years now. Please take a look here:

  https://support.avira.com/hc/en-us/community/posts/360009422917-Avira-running-with-Windows-XP-Windows-Vista

  Best,

  Arthur Lukas Huptas

  Avira Community Manager
• 

  Permanently deleted user

  • February 26, 2020 03:57

  Hello Arthur,

  I thank you very much for your comment on my Win XP problem.

  May I ask you 2 final questions?

  1. Am I protected at this time on my brand new installation of Avira Free Antivirus?

      I understand I can not download definitions anymore.

  2. I am 83 and I guess I will just hang on to my old laptop with Win XP.

      I tried Avast and it almost wrecked my laptop. I am still recovering.

     If you could suggest an antivirus program which still supports Win

     XP? I would be very grateful, Sir.

     It is indeed so sad to lose my old Avira Antivirus program after many years of feeling so safe with Avira.

  Yes 0 No
• 

  Lukas Huptas

  • February 26, 2020 10:28

  Hello David,

  Well, we know that it's quite difficult to change an operating system at one point but cannot provide a proper solution. Regarding your open questions:

  1. You are some kind of protected but won't receive any updates for newer threats but as your used Windows XP isn't updated for years we cannot call it "protected".
  2. As far as we know it's quite impossible to find another vendor which is the protection of your Windows XP. The biggest security leak is the fact that there aren't any updates for issues with this operating system.

  Sorry!

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Permanently deleted user

  • February 29, 2020 02:08

  David,

  They are told by management to not help anyone with old outdated operating systems. I too am running xp on all of my pc's. If you were a techy you could go into the registry and delete a file that is preventing your Avira from updating. Go to xxxxxx.com and download their anti-virus program.

  Yes 0 No

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