amazing support

when i prolonged my pro antivirus licence, in billing form i wrote my new e-mail (piccolector@tutanota.com) instead of my old (tulpoved@mail.ru), which i do not want to use anymore. Howewer, i have actual licence of fantom VPN pro.
Now it seems that i cant use both of avira programs. If i use VPN, antivirus becomes free. If im installing antivirus pro, im loosing my VPN, it becames free, so i cant use it anymore.

my last request:
https://support.avira.com/hc/en-us/requests/352784
https://support.avira.com/hc/en-us/requests/345379
https://support.avira.com/hc/en-us/requests/352979
is not solved and when i create a new one it got automatically "solved" status. wow. it is not serious.