Purchased Avira Prime but I cannot access my Avira account

Completed

Jacobus De Baare

• March 03, 2020 17:08

Dear Avira  consult dept.

I have purchased Avira Prime today (Feb. 3, 2020) but somehow I cannot access my account at the moment.

I forgot my password but if I ask to reset it I keep getting this message:

I have tried it several times now but to no avail.

Can you please see to it that I can reset my password.

 

Thanks,

Jaap

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• 

  Lukas Huptas

  • March 04, 2020 12:48

  Hello Jaap,

  We've checked your account and it seems that Avira Prime is now installed and active. Is your issue solved now?

  Thank you in advance.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

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• 

  Permanently deleted user

  • November 01, 2020 16:40

  HELLO !! I HAVE PURCHASED AVIRA PRIME  THIS OCTOBER  UT SOMEHOW I CANNOT ACCESS MY ACCOUNT AT THE MOMENT 

  THANK YOU TO DO SOMMETHING  QUICLY PLEASE.

  STANLEY THONY

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• 

  pascha45

  • November 01, 2020 20:41

  Hello Stanley,
  Please check  https://my.avira.com   in your customer account at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans   your license.
  Important: Log in to your customer account with the e-mail address you used to order your now active licence. This is extremely important if you have several email addresses in your Avira customer account. The Prime license is not in the customer account you are using to write here.
  We are a publicly accessible forum, personal data may not be requested here and cannot be processed here either in conformance with the basic data protection regulation DSGVO.

  Please check your access data for your customer account, with the correct e-mail address you can also access your account.

  If something is still unclear, please let us know, we are happy to help.

  Many greetings and a nice Sunday evening

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