Avira Support Collector Stuck at 81 of 130

Completed

Edmé Haeck

• March 14, 2020 10:26

After contacting Avira-Support (it happened of course on a Friday-morning) , I got told, to start the Avira Support Collector, what I did at 10:00.  I also was told, that it might "take a while". At 14:00, it stucked at step 81 of 130 for about 2 hours. I interrupted the collector, and was than informed (by the procedure) to start the collector in "Safe Mode" (I,m asking myself by the way, WHY you have to wait first 4 hours, instead of suggesting IMMEDIATLY to start the Support Collector in "Safe Mode"?). I started my PC in "Safe Mode", started the Collector, and Support is closing for the Weekend, the process was STILL stuck at 80 after 2 hours. I than checked the posts in the Community Posts and found an entry stating "Avira Support Collector stuck at 80of 204". No answer was given, except the question: WHO TOLD YOU TO START THE SUPPORT COLLECTOR? Strange way, a company is helping, don't you THINK ?????

Could a Support Specialist give a statement HELPING people instead of CONFUSING even more? Psting in order to post something is USELESS!!!

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• 

  pascha45

  • March 14, 2020 11:39

  Hello Simone,
  Your frustration is understandable. We regret your inconvenience.
  Please contact the support team at https://my.avira.com  from your customer account under SUPPORT.
  We have no access to your account here in this Community forum - user2user.

  Was the Avira Support Collector recommended by the Avira technicians in the support team?
  Only the support team can work with these technical applications. We don't have the right to work with your personal data here in the public forum - Privacy DSGVO.

  I am not a support specialist, I only can tell you that the Avira SUPPORT TEAM is responsible for your technical problem.
  Unfortunately we cannot help you from this public forum.

  Best regards and a nice weekend

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• 

  Edmé Haeck

  • March 14, 2020 14:08
  • Edited

  Thanks a lot, however I will maintain this item active, until I find a way to avoid that this USELESS tool is used as a standard until it has been IMPROVED. It's NOT tolerable that SUCH a tool takes endless FOR NO RESULT and should be used in VERY specific cases. Seemed to me, using the tool will postpone the work onto MONDAY with a weekend in between :-(

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