Avira Phantom VPN not working in my IPhone

Completed

Permanently deleted user

• March 29, 2020 04:42

Hi

I purchased Avira Phantom VPN (monthly subscription) for my IPhone and after I tried to use like when I press 'Turn on VPN' button, it is showing 'no network available' despite I'm connected to wifi. Please assist to resolve the issue

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  Permanently deleted user

  • March 29, 2020 04:54

  

  Yes 0 No
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  Permanently deleted user

  • September 28, 2020 07:27

  Was this problem resolved, I am currently unable to activate my VPN?

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  pascha45

  • September 28, 2020 08:31

  Hello Bryan,

  If you could give more details in your request, it would be easier to answer your request.

  • Is it the free or the Pro version?

  • Did you purchase the monthly license in the Avira Online Shop or in the App Store?

  • Under which OS was the purchased license activated and did you receive a confirmation email for the iPhone?

  • Please describe exactly what you have done so far?

  • For which (Apple) operating system is your activation available?

  • Is the operating system up to date with all updates?

  Please inform us exactly about the activation of the licence so that we can help you in the best possible way.
  If something is still unclear, please let us know, and we will help you further.

  Many greetings

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  Permanently deleted user

  • September 28, 2020 08:40

  Hi there,

  • It is the Free Version
  • N/A
  • MacOS Sierra 10.12.16 and iphone 6
  • Have restearted Mac, opened package contents to try laucn from their - not working, doesnt launch on iphone. The Avira antivirus app laucnhes perfectly fine on both iMac and iPhone.

  • all software up-to-date.

   

  Yes 0 No

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