Tap Adapter - VPN does't connect since this week

Jose Anacleto

• April 06, 2020 11:29

Hello,  Since this week my VPN doesn't connect and gives a error "TAP Adapter don't exist or disconnected".

My AVIRA licence is the PRO, and my SO is WIN10 1903.

The AVira is in version.1.2.144.30330

I already read all posts about this subject but didn't find any solution. At android devices, everything works fine.

Please provide me a solution asap, because I nedd VPN to coonect to my remote work,

Regards

 

Yes 1 No

• 

  Lukas Huptas

  • April 06, 2020 12:45

  Hello Jose,

  Well, this sounds strange. So, please try a reinstallation straight from your Avira account dashboard to see if the issue still persists after overwriting the current installation.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Jose Anacleto

  • April 06, 2020 23:31

  Unistall VPN,  clean old registry entries, reboot and reinstall VPN from Avira account. Solved at 2th attemp.
  Thanks for support.

  J.Barata

  Yes 0 No

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