Deactivate unscheduled daily scan on Windows 8.1
Completed
Hello,
Since a few days/weeks (hard to pinpoint exactly), Avira Antivirus (Free Version) does what seems to be a full scan of my computer (Windows 8.1 up to date) on what seems to be a daily basis.
I do not want any full scans to be performed ever, since I am very happy with the real-time protection that Avira offers (I've been using it for over 15 years now since Windows XP), and I would like to know how to stop/deactivate this "feature" that is a bug for me.
Now for more details that hopefully help you see what I mean:
- When I open the Antivirus part of Avira form the control panel, the "Run a quick scan" button is green, and right below it's almost always constantly written "Last scan was yesterday".
- Every day for many hours my external HDD (8TB) is scanned and I can see in the system monitoring that it's used by Avira Real-time protection (avguard.exe) at ~50MB/s for all these hours, which is a huge problem in terms of performance for my applications that access data on that disk.
- Now if I go into the options in "PC protection"->"System Scanner"->in the "Scan process" area, there is a checkbox that is checked that says "allow stopping the scanner", but I never see the scan happening, nor see any way of stopping it anywhere. So I cannot stop it unfortunately. I use to remember that back in the day some "Luke Filewalker" window would pop up and I could stop it, but this isn't the case and has not been for a while.
- In the whole "Scan" section of the main anitivirus window, I don't see any option to stop it either. I would like to add that in the Scheduler, there are no scans planned.
I found these 3 similar questions from the last 6 months in your forums that did not receive answers, mostly because people did not reply to your assistance requests, but I am ready to reply because I need this problem solved:
https://support.avira.com/hc/en-us/community/posts/360009526718-Stop-daily-scans-from-occuring-They-are-NOT-scheduled
https://support.avira.com/hc/en-us/community/posts/360006486117-Remove-Quick-Process-Scan-from-scheduler
https://support.avira.com/hc/en-us/community/posts/360008502138-How-can-I-deactivate-on-demand-scanner-
I would like to add that this problem may hvae been happening since a longer time than I think, but I have been using my computer more often now since I've been working from home the last 4 weeks because of the lockdown due to Covid-19 in my country. So my computer that was on a few hours per week before is now on more than 12 hours per day, which is why maybe these scans never had time to happen before but now they do. Unfortunately I have to use my computer for work so this is impacting me greatly.
I'd be very happy to provide as much detail as you need to solve this problem which is:
- how to permanently deactivate these scans, or at the very least be able to stop it.
Thank you for your time.
Chris
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Hello Christopher,
Your contribution was submitted to the support team for further review.
There are further investigation possibilities available, which are not available to us here.
You will receive an answer from the support team.Many greetings
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Thank you for the reply.
Should I excpect an answer in this thread or in my email inbox then?
Cheers,
Chris
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Hello Christopher,
Normally the support will contact you by e-mail, but the answer can also be set here.
At the moment there are many requests, (please do not disturb!) but if I get an answer I will mention it here for sure. Ok?Kind regards
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That sounds good, thanks a lot.
Cheers,
Chris
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Hello Christopher,
The support-team has provided you with information in your e-mail inbox.
Best regards and a nice weekend
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Hello,
I have not received any email so far. I checked my spam and nothing either.
Maybe it's because I changed the contact email in my profile? Since you mentioned that I could receive a support email I changed the email I initially registered with which was a throwaway one to a real one. Would it be possible to follow up and see if it can be sent to this new email then?Thank you,
Chris
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Hello Chris,
Your question has been forwarded to the support team, is already being processed, the answer will be sent to your e-mail address, not here in the forum. This is for your information.
My Mistake, has been, it means - will be delivered as e-mail.
If you don't have an answer in your mailbox until Wednesday, 29.04.2020, please let us know.
Many greetings and a nice Sunday
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Hello,
I have no received any support email so far, so since you said that if it was the case still today, I shoud post again, here I am.
I still have the same problem as the last weeks, nothing has changed on that front.
Cheers,
Chris
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Hello Christopher,
It is very embarrassing, in your request to the support team it is stated that the answer was made available for dispatch on Saturday, 25.04.2020.
OK, weekend. But something is wrong here.
Your post has been submitted to the support team again.Unfortunately, you are always being burdened by new requests for the answer. We apologize for this.
We will take care of it tomorrow.
Many greetings
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Hello,
I have not heard from anyone at Avira so far, any updates on the situation?
Cheers,
Chris
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Hello Christopher,
It is very unfortunate to delay you again with the forwarding to support (to check the email sent to you). I'm sure they'll make an effort to give you the answer.
Please excuse the late reply, and we are sorry for your additional workload.
Kind regards
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Hello Christopher,
There are probably difficulties with the e-mail address.
Could you please register here in the forum again with the desired email address for replies, send us a new email with the correct address so that we can be sure to reply to this account - which is accessible for you.
No personal data may be published in this forum - data protection basic regulation DSGVO - therefore the detour via the registration with the correct e-mail address.
Thanks in advance, after that the answer should reach you.
Kind regards
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Hello,
This is my new account with a working email address, you can contact me there.
Cheers,
Chris
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Hello Chris,
Thank you very much for the account with the new e-mail address.
This will be forwarded immediately to send you the answer. Let's hope it works now.
Kind regards
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Hello,
I just had a discussion with your support, and after one single answer, the ticket was closed, I am truly shocked and do not understand.
I got dismissed as if the person treating it definitely did not read this very topic beforehand, and I cannot even see the discussion anymore.
Please reopen ticket number 389217, or open a new one.
Here is what I had written for the record to answer the question asked:
"
Hello,
I must not have the same version of Avira on Windows 8.1 because I do not have the exact same layout, as you. My Avira says it's up to date though.
But anyway, here is attached a screenshot of what I believe is the equivalent menu in my version, there are no scheduled scans at all.The weird things is that even in the activity menu I do not see a scan running, even when it clearly started.
I attached a screenshot of that too. For intance at 12:30 a process from Avira was hitting my drive at 50 MB/s but nothing shows being started around that time in the menu as you can see. (The snooze and restart of the Real Time Protection status is by me, since I had to stop it as it is the only thing that allows me to get some work done).Let me know if you need anything else,
Cheers,
Chris
"
The reply I got was
"
Hello Christopher,
I think there is a general misunderstanding at the moment.
The "Job" that gets started now and then is actually the update of our virus definition.
That's why shortly after it always says "update successful".
So actually we are not performing a scan in the background but updating your Antivirus software.
The difference in the interface is due to our recent updates that you might get in the next couple of weeks / months.
Thank you for your understanding.
If you have further questions regarding our products, please let me know anytime.
All the best and have a nice day.
"
This is absolutely not the case, because an update in done in under a minute, and this activity that I see in my process manager can last hours! An update does not hit a drive at 50 MB/s for hours!
I can't even repy in that discussion because it is now closed, so I do it here.
Please help me resolve this problem that is still hapenning.
Cheers,
Chris
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Hello Chris,
That's just an internal status of our ticker system.
Please just reply to the email which you received from our support agent and he will investigate it.
Best,
Arthur Lukas Huptas
Avira Community Manager
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