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Deactivate unscheduled daily scan on Windows 8.1

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16 comments

  • Avatar
    pascha45

    Hello Christopher,

    Your contribution was submitted to the support team for further review.
    There are further investigation possibilities available, which are not available to us here.
    You will receive an answer from the support team.

    Many greetings

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  • Avatar
    Christopher Jablonski

    Thank you for the reply.

    Should I excpect an answer in this thread or in my email inbox then?

    Cheers,

    Chris

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  • Avatar
    pascha45

    Hello Christopher,

    Normally the support will contact you by e-mail, but the answer can also be set here.
    At the moment there are many requests, (please do not disturb!) but if I get an answer I will mention it here for sure. Ok?

    Kind regards

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  • Avatar
    Christopher Jablonski

    That sounds good, thanks a lot.

    Cheers,

    Chris

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  • Avatar
    pascha45

    Hello Christopher,

    The support-team has provided you with information in your e-mail inbox.

    Best regards and a nice weekend

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  • Avatar
    Christopher Jablonski

    Hello,

    I have not received any email so far. I checked my spam and nothing either.
    Maybe it's because I changed the contact email in my profile? Since you mentioned that I could receive a support email I changed the email I initially registered with which was a throwaway one to a real one. Would it be possible to follow up and see if it can be sent to this new email then?

    Thank you,

    Chris

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    pascha45

    Hello Chris,

    Your question has been forwarded to the support team, is already being processed, the answer will be sent to your e-mail address, not here in the forum. This is for your information.

    My Mistake, has been,  it means  - will be delivered as e-mail.

    If you don't have an answer in your mailbox until Wednesday, 29.04.2020, please let us know.

    Many greetings and a nice Sunday

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  • Avatar
    Christopher Jablonski

    Hello,

    I have no received any support email so far, so since you said that if it was the case still today, I shoud post again, here I am.

    I still have the same problem as the last weeks, nothing has changed on that front.

    Cheers,

    Chris

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    pascha45

    Hello Christopher,

    It is very embarrassing, in your request to the support team it is stated that the answer was made available for dispatch on Saturday, 25.04.2020.
    OK, weekend. But something is wrong here.
    Your post has been submitted to the support team again.

    Unfortunately, you are always being burdened by new requests for the answer. We apologize for this.

    We will take care of it tomorrow.

    Many greetings

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  • Avatar
    Christopher Jablonski

    Hello,

    I have not heard from anyone at Avira so far, any updates on the situation?

    Cheers,

    Chris

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  • Avatar
    pascha45

    Hello Christopher,

    It is very unfortunate to delay you again with the forwarding to support (to check the email sent to you). I'm sure they'll make an effort to give you the answer.

    Please excuse the late reply, and we are sorry for your additional workload.

    Kind regards

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  • Avatar
    pascha45

    Hello Christopher, 

    There are probably difficulties with the e-mail address.

    Could you please register here in the forum again with the desired email address for replies, send us a new email with the correct address so that we can be sure to reply to this account - which is accessible for you.

    No personal data may be published in this forum - data protection basic regulation DSGVO - therefore the detour via the registration with the correct e-mail address.

    Thanks in advance, after that the answer should reach you.

    Kind regards

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    Christopher Jablonski2

    Hello,

    This is my new account with a working email address, you can contact me there.

    Cheers,

    Chris

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  • Avatar
    pascha45

    Hello Chris,

    Thank you very much for the account with the new e-mail address.

    This will be forwarded immediately to send you the answer. Let's hope it works now.

    Kind regards

     

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  • Avatar
    Christopher Jablonski2

    Hello,

    I just had a discussion with your support, and after one single answer, the ticket was closed, I am truly shocked and do not understand.

    I got dismissed as if the person treating it definitely did not read this very topic beforehand, and I cannot even see the discussion anymore.

    Please reopen ticket number 389217, or open a new one.

    Here is what I had written for the record to answer the question asked:

    "

    Hello,

    I must not have the same version of Avira on Windows 8.1 because I do not have the exact same layout, as you. My Avira says it's up to date though.
    But anyway, here is attached a screenshot of what I believe is the equivalent menu in my version, there are no scheduled scans at all.

    The weird things is that even in the activity menu I do not see a scan running, even when it clearly started.
    I attached a screenshot of that too. For intance at 12:30 a process from Avira was hitting my drive at 50 MB/s but nothing shows being started around that time in the menu as you can see. (The snooze and restart of the Real Time Protection status is by me, since I had to stop it as it is the only thing that allows me to get some work done).

    Let me know if you need anything else,

    Cheers,

    Chris

    "

    The reply I got was

    "

    Hello Christopher,

    I think there is a general misunderstanding at the moment.

    The "Job" that gets started now and then is actually the update of our virus definition.

    That's why shortly after it always says "update successful".

    So actually we are not performing a scan in the background but updating your Antivirus software.

    The difference in the interface is due to our recent updates that you might get in the next couple of weeks / months.

    Thank you for your understanding.

    If you have further questions regarding our products, please let me know anytime.

    All the best and have a nice day.

    "

     

    This is absolutely not the case, because an update in done in under a minute, and this activity that I see in my process manager can last hours! An update does not hit a drive at 50 MB/s for hours!

    I can't even repy in that discussion because it is now closed, so I do it here.

    Please help me resolve this problem that is still hapenning.

    Cheers,

    Chris

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  • Avatar
    Lukas Huptas

    Hello Chris,

    That's just an internal status of our ticker system.

    Please just reply to the email which you received from our support agent and he will investigate it.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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