Blocked system

Completed

Permanently deleted user

• April 17, 2020 18:55

My system is totally blocked by Avira. Everything I try to do end with an "access denied", even the reinstallation of my OS. I uninstall the program, and now all the icons on my tray and my desktop disappeared, folder explorer start with an "unknown hard error", and I am not able to fix anything, even on DOS environment! May someone there can tell me how to revert all this mess?

Thanks

Monica Ahern

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• Official comment

  

  Customer Service

  • April 21, 2020 08:57
  • Edited

  Hello Monica.

  There is no option that this behaviour comes just from installing the Avira Software.

  It Seems that something else is denying the access all the time. Or is this messages are still showing now after the uninstall of the software?.

  Which Software from Avira did you installed? Only the Antivirus Software or other parts, too?.

   

  For a deeper look into that mess, it would make sense to contact the support directly via email.

  They have some possibilities to send you an analyze tool and to look more exactly into the whole process.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer
• 

  pascha45

  • April 19, 2020 15:16

  Hello Monica,

  Your post has been forwarded to the Avira support team for further processing. From there you will receive further messages.

  Best wishes and a nice Sunday

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