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Hello Luciano,
Unfortunately we can only support the German and English language here (for your information).
Please describe your problem in one of these languages.You are a paying customer, you can log into your Avira account and receive support in Portuguese
https://my.avira.com ⇾ click on the left side ⇾ "SUPPORT".
Is this information helpful, otherwise please contact us again.
Kind regards
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