Janos Kerekes

Completed

Permanently deleted user

• April 19, 2020 09:50

Hi, I got RansomWare attack note reads NEMTY-DECRYPT & all my files Documents, picture, videos everything got encrypted. All of my data encrypted file name LALO and I can not open anything plus my browser open adult site when I search now. I search virus by AVIRA, but nothing happened.  What can I do?

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• Official comment

  

  Customer Service

  • April 21, 2020 10:59

  Hello Jonas.

   

  If the LALO-Virus already encrypted your files it is not possible to find anything with avira, because these files are not infected they are just encrypted. But in this case, if Avira found nothing could be also mean that the origin file who was infected with that virus is already gone from your computer.

  Unfortunately, we don' have any guide how to decrypt that files.
  But there are many guides on the internet. Just type in "Virus LOLA" in the google search and you find some guidelines where you can follow up.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer
• 

  pascha45

  • April 19, 2020 15:09

  Hello Janos,

  Your post has been forwarded to the Avira support team for further processing. From there you will receive further messages.

  Best wishes and a nice Sunday

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