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Refund from Microsoft Store

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3 comments

  • Avatar
    pascha45

    Hello Lee,

    You bought VPN in Microsoft Store and where did you pay for it? If you need a refund, you can contact the seller, ask for a replacement where you bought your product. 

    I don't quite understand your contribution now.
    Surely you have a receipt for your purchase, this is the document for the contact for a refund.

    If I have misunderstood something, please contact me again.

    Best wishes and a nice weekend

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  • Avatar
    Avira Customer

    Thank you for your answer.  Do you work for Aviva?  There is some background you probably wouldn't have about this issue if you don't work for them, but I really appreciate and thank you for your desire to help even so.

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  • Avatar
    Arthur Lukas Huptas

    Hello Lee,

    If you buy our products from a third-party-store, we cannot access any refund requests. So in your case order and refund management is set by Microsoft as we aren't able to do it for you. Please get in touch with Microsoft to request a refund or cancellation of your subscription.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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