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Is there a way to disable Avira's smart scan?

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51 comments

  • Avatar
    Toni Ruch

    Hello Domenico,

    unfortunately, right now, there is no way to disable the other categories of scanning for the Smart Scan. This is something that we are going to evaluate if more customers are requesting this possibility. If so, it might be included in a future release.

    Best

    Toni Ruch

    Avira Community Manager

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    Avira Customer

    Please, please, listen to your users and stop forcing decisions on us. I recommended Avira to everyone for the past ten years, and this issue makes me reconsider simply removing it to keep Windows defender. That's how annoying your new "features" are.

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    Toni Ruch

    Hello,

    the Smart Scan is a way to help those with less experience to ensure their PC is protected and cleaned up. Everyone else has no urge to use the Smart Scan after an initial scan. You will still be protected by the realtime protection and you can run/schedule virus scans similar to what you are used to in the previous version.

    Hope this helps.

    Best,
    Toni Ruch
    Avira Community Manager

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    f205v.f205v

    "Not using smart scan" is different from "disabling smart scan".

    Please give us a way to ONLY scan for viruses and disabling all other scanning. If this problem is not solved I'll probably be forced to look for an alternative from one of your competitors.

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    Avira Customer

    To be more specific, I understand I have the choice of not applying these fixes, and the only annoyance I get is the yellow notification at every startup.


    On the other hand, being someone others often ask for computer concerns, I can assure you it confuses less tech savvy people more than anything and they call me for help (when prompted for a smart scan after the major update).

    The issue is I don't want them to apply the fixes because it'd mess up the settings I previously tweaked on their computer, or remove connexion to some websites by deleting cookies amongst other issues.

    And the constant asking has another side effect, it stops you from being able to see in the tooltip popup the status of Avira (protected, last update...) and makes the user think there's a threat. AV should in my opinion ask only if there is a detection and leave the smart scan an optional feature you can trigger from the main interface.

    I hope this clarifies my concerns.

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    J Gee

    I am so aggravated by this new avira I already started looking for a replacement, this is not a help at all to anyone, newbies or experienced users, these so-called fixes can and will create more problems, and the installation of the Opera browser and its annoying addition to the systray along with this smart scan is just far too intrusive. I disabled and/or more importantly was able to uninstall all the "features" I did not want or need in the last iteration and now have no way of doing that at all. And as usual, Avira caused havoc with false positives for nirsoft until I was able to find where the configuration was just so I could access the exclusion list. Stop hiding the configuration and the settings! If I have to pay for it I will, just give me the av I used to be able to use easily and simply. Bring back those stupid popups if you have to, but get rid of this other nonsense.

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    Dotternetta

    Please let us disable the "smart" annoying thing. I used to love Avira, nice and clean

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    Paolo Cinaglia

    Yes, please let us disable the "smart" thing. It's really annoying to see the spot on the icon. I always think that there is a problem on my laptop

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    Toni Ruch

    Hello,

    I talked again with the team and here's some further information on the orange warning dot on the tray-icon. 

    The dot will only be shown in the following scenarios:

    • Virus detection
    • Outdated software

    Everything else detected by the Smart Scan (e.g Optimizer related findings) but ignored or not solved will not trigger the orange dot on the tray icon.

    There is also a priority on what's shown on the tray-icon as pointed out in the previous comment.

    • Smart Scan warnings (orange dot) will have priority.
    • Except when a protection module is not working or is disabled, then the umbrella will be closed as an indicator that something is not right. 

    Let me know if this helps!

    Best,

    Toni Ruch

    Avira Community Manager 

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    Paolo Cinaglia

    That is of no help for me (and probably for no one here) I don't want to update my software, i don't need to do. And I don't want to see the orange dot on my tray icon. The only real solution, from what i can see, is to change antivirus, and probably now it's time to do that

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    Domenico Niconico

    It seems a bit excessive to report Windows as obsolete just because I have 1909 and have not updated to 2004 ...

    However, if really can't go back to the good old days, in my opinion it would take at least a black list to rule out the "problems" that users decide to ignore.

    In the long run, one gets tired of always seeing the same "problems" reported, in fact I don't use the new ui, luckily at the time I had created the links to the quick and complete scan (now I don't know if it's still possible to create them) , and a third configuration link (avconfig.exe), the rest is superfluous for me.

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    Joe

    Absolutely, allow us to disable the smart scan.  Forcing users like this does not endear us to your product.  I guess it is time to switch.

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    Alexander

    For me, this is a reason to switch immediately, and for many people I kmow as well. The previous antivirus products had lots of bloatware as well, but at least you could uninstall it (Phantom VPN, Software Updater, etc.) or disable it by changing the software setup (e.g., the Avira Firewall and Explorer integration). Every power user carefully configures his or her system. Functions that cannot be controlled or removed, have no place on their (and my) computers.

    Why not give the users the possibility to turn modules on or off in the settings, like many other products have (AVG, Comodo), and like what was present in the previous versions of Avira? No problem they are on by default, but not providing the option for users to turn off all the bloatware is unforgivable!

    Alex

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    Avira Customer

    Alexander Made a post in that direction here : https://support.avira.com/hc/en-us/community/posts/360013029277-Avira-Free-Security-succeeds-Avira-Free-Antivirus 

    I cannot comprehend this trend of all-in-one do everything products. Just like Winamp tried to be more than an audio player. And the fact the competitors make bloated crap isn't an example to follow. We have chosen Avira for that reason, and I'd rather have popups promoting the VPN than seeing it install itself.

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    Alexandru Ciubotariu

    Let me put this as clearly as i can:
    1. we don't want to be notified about anything other than a virus warning. and even for that we want a way to NOT be notified and just have some default options.

    That's it... that's as simple as it was a few years ago... Real time protection and manual scans. Nothing else.
    Newbies probably haven't even heard of Avira since they use McCrapfee becuase it's shoved down their throat by OEM. The rest of them use Defender.

    Outdated apps? Yes, Newer versions of apps are garbage so i will manually update when a version comes up that works properly. Also, 99.99999% of apps have their own integrated updaters, another one just complicates things... Don't try to become the TuneUp Utilities of AV's...
    Outdated drivers? Yes, Newer ones have little to no benefit... if it works, don't fix it... Don't try to become the TuneUp Utilities of AV's...
    Invalid Registry keys that slow down my PC? Who gave you the right to scan it? Can you guarantee, 100%, that every single registry key that your app will delete, will be invalid/old/outdated? Of course not... And stay the f**k away from that. Don't try to become the TuneUp Utilities of AV's...


    I've been using Avira since the AntivirXP days when Norton and NOD32 started doing exactly what you are doing now.
    Why? I want an Antivirus Software.... That's it... Something to run in the background, update, give me some options to automate detection scenarios... That's it... Like it was a few years ago before you started updating the "features"...

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    Alexander

    I just tested how the product updates itself, and, boy, what a mess. Installing browser extensions without EVEN INFORMING THE USER? How dare you! The automatic update to SmartScan behaves like a virus itself, sneakily nesting itself into your system with features I never agreed to and without ever informing the user (I just checked by installing an old version and waiting a few hours). This new product is not an enhancement, it is a criminal act. A pity you turned such a nice product into a disaster. Why?

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    Alexandru Ciubotariu

    As soon as i wrote the post yesterday, i noticed some more garbage that enables itself and you have to go through the advanced settings to disable it, and even then you don't have disable options for most of the stuff.
    Please listen to your users and either give us options to toggle modules on and off or remove them and leave the AV as an AV, while adding these "features" as separate apps that can be installed if the user needs to.

    I'll leave Avira installed for now, but if I don't see things returning to normal soon, I'll remove it completely and stick with defender.

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    Avira Customer

    Okay, my previous post was deleted because I named another product (as an example of garbage-ridden AV software...)

    I wanted to say I posted here : https://support.avira.com/hc/en-us/community/posts/360013029277-Avira-Free-Security-succeeds-Avira-Free-Antivirus

    Regarding the VPN that activates by mistake when the user doesn't want it. I'm really appaled by these "improvements." I vas an Antivir user too and installed Avira on more that 30 computers. I now regret doing so...

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    Paolo Cinaglia

    Just to ask. What is the best alternative to avira? Can i use only defender?

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    Alexandru Ciubotariu

     

     

    Too much bloatware... i will start googling for info about defender and see if it's even remotely effective...
    As soon as i find even the slightest positive info about it, bye bye Avira, been nice to know you but you became a sellout just like the rest of them...

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    Felix Bär

    Hello Avira Community,

    we can totally understand you and your feedback you posted.

    Avira has the name to be always as close to the customers as possible and we always try to bring you the best protection you can have in this new modern world who everything is changed to be more digital and connected.

    For that reason we are always develop new solutions and ways to give you this high standard protection.
    And of course we also understand that changes can not always be positive and not everyone likes what we think would be a good idea.

    We are always grateful for your support, your interaction and your feedback about our products and I can promise you, that we take every feedback serious and we consider our thoughts about our changes.

    Thank you.

     

    Best,

    Felix Bär

    Avira Customer Service Engineer

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    Alexandru Ciubotariu

    So, in other words "We know, we just don't really care"...

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    J Gee

    why is vpn popping up at random times when I don't want it or need it? now I have popups telling me smart scan found the same problems it found since I last complained. I even went into smart scan to see what these problems are, and guess what, in most cases there is a number of problems under a vague subject and no way to get a list of what these problems are, like I am actually going to let avira clean my registry without knowing what it is cleaning? are you people high?

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    Dafydd Owen

    I chose Avira a few years ago after reading a few Anti-virus reviews and finding Avira had a good reputation for being light and efficient. I did this intentionally after being fed up of other products full of bloat.

    It seems that has now changed - it's going the way of all the others - trying to do too much that we don't want.
    I may have to look elsewhere.
    Is there even a way of uninstalling System Speedup without the rest ?
    Suddenly I have Smart scan pop-ups, VPN alerts, Organizen context menu...

    "the Smart Scan is a way to help those with less experience"
    By all means help those with little experience, but don't force it upon those who don't want it.

    You had a marketplace niche of being good and light - you're now loosing it.

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    Ville Haapalo

    Hello Avira Support and everyone!

    I have been using Avira for almost 10 years now and always recommend it to my friends and family as it's a great free Antivirus compared to all others I've used, now that has changed. This new "Smart Scan" feature is useless and really annoying everytime it recommends me the same nonexistent fixes when there is nothing wrong to begin with, just like others have posted.

    I can't understand why this feature which is not helpful at all is not optional or why there is no way to turn it OFF in the settings, please Avira in a future update make it so the Smart Scan can be toggled ON / OFF in the settings or even uninstalled if it's similar to the other optional features like Phantom VPN, System Speedup, Avira Game Booster etc.

    I've always liked Avira Free Antivirus for it's fast performance and good protection and even bought the Pro version before for myself, now with these new changes like the Smart Scan it's been getting worse and I can't see myself recommending or using Avira's products anymore as much as before.

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    Kokoloko

    this new version its no good,it is possible back to old version?And where is the option

    exceptions?

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    vcaruso8686

    the Smart Scan is a way to help those with less experience to ensure their PC is protected and cleaned up. - If this were true, than you would be able to disable it. 

    As you can't, it's just as annoying as a popup ad asking every single day if you want to upgrade to the paid version. Obviously we didn't or we would have the first 700 times we saw it. 

    So why not give the true answer - we won't ever allow you to disable it, because we want you to be pestered by a popup until you pay the upgrade or go somewhere else.

    I'd say "guess I'll go back to AVG", but that doesn't really matter because you were really interested in us moochers in the first place, you just made a free version like a street corner pharmacist - to get us to buy more. 

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    J Gee

    If paying will enable me to configure avira and allow me to uninstall the bloatware, then I will pay, just tell me where and how! Otherwise, I can't see any reason to pay for this.

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    Violet Sobieski

    Avira was one of the best Free Antivirus Apps / tools out there. Then this forced update and it shows how well something so great can, in an instant, fall from grace. You have not listened to your consumers or users.. we don't like or want this forced 'Smart Scan'. This feature of false reporting and the invasion of it into my systems 'for users who don't know what they are doing' is just wrong. Give us a choice and don't make choices for us! I will be removing Avira from every system I can and I will find a more suitable product that does not invade my system to give false reports and push a user into buying that product using false flags and reports through an unwanted component that we never chose to have in the first place. Avira.. you just pissed off your consumers and users and that is not the way to get someone to pay for your product.

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    No-Avira

    I aways was a big fan of Avira but as all others I am slowly stopping instaling/advising Avira at others due to the bloatware. Stick to your core and just build an Antivirus ONLY. Just make two products (one full package with bloatware to gather users details for the ignorent as you mentioned above a few times) and one small footprint and efficient Antivirus product only then you get the thrust back and I guess many users and you would profit from it...

     

     

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