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IPSec traffic is blocked


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    Toni Ruch

    Hi Shilpa,

    this might be caused by your network configuration which is not allowing IPSec. There are two possible solutions for that:

    - 1 - Check if you can enable the following ports & protocols on your router:

    UDP: 500, 4500
    IP-Protocol: ESP
    TCP-Port: 10000 

    - 2 - Install the version from our website: https://www.avira.com/en/free-vpn

    Unfortunately, due to the way the Mac App Store works, we can't transfer your premium account from there. But you can ask for a refund of the premium account through Apple: https://support.apple.com/en-us/HT204084

    Let me know if this helps!



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