Avira purchased today is not working

Completed

Bruce Pardy

• May 09, 2020 05:51

I purchased Avira Prime today, and it is not loading.

Yes 0 No

• 

  pascha45

  • May 09, 2020 07:43
  • Edited

  Hello Bruce,

  Please describe how you have proceeded with the installation so far. Without further details it is difficult to make a recommendation.
  Which OS, do you get an error message?

  Is your license listed in your customer account under Subscription?

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  Did you follow these instructions:

  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

  With the answers to the questions, we are ready to continue to be of service to you.

  Many greetings and a nice weekend.

   

  Note:
  I see you've already contacted the support team. You will receive an answer from the support.

  Yes 0 No

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