Can't restore quarantined files in Avira MacOS version

Permanently deleted user

• May 11, 2020 17:22

I've been using Avira Antivirus in a MacOs during two months. Yesterday, Avira was detecting some files as malicious (some really were, since they are hacking tools) but others were just text files with documentation. Those files are actually part of my daily work.

Now when I try to recover the files from quarantine I get an error saying that the file can't be restored because an unknown error has happened. Now I can't recover my files.... my personal files are somehow kidnapped by Avira Antivirus.

I've tried to contact Avira but I can't find a support email or similar. Has had anyone the same problem? I'd really appreciate any help on this.

Thanks in advance!

Yes 1 No

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  Permanently deleted user

  • September 04, 2020 13:39

  Hello Jesus,

  seems like this post didn't receive the attention it deserved. I wanted to check in here to see whether you have found a solution to your problem in the meanwhile. 

  Let me know if you still need help with this topic.  

  Best,
  Toni Ruch
  Avira Community Manager 

  Yes 0 No
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  Permanently deleted user

  • January 04, 2021 10:08

  One file on the desktop, a spreadsheet file, has reverted to a version five months ... back up your data, reformat the disk, reinstall macOS, and restore the backed-up files. If the file has no mac os error code 6584 pointit could prevent the Mac Finder form accessing it. Merrick Bank Online Banking

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