my account

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Permanently deleted user

• May 13, 2020 13:31

I've had a email to say thanks for renewing, but i haven't  this is the first I knew about it and haven't used this product for some time  The money has been taken from y credit card, but I can't find any way of cancelling this. I have tried logging onto MyAccount, but without success, partly because I didn't know I had an account.  I've tried putting in my email address and reset password, but no email sent so I can do this. This is a scam, taking money without giving notice so we have no opportunity to cancel the subscription.  

HELP as this is really stressing me out.

 

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• 

  Lukas Huptas

  • May 13, 2020 13:48

  Hello Ellie,

  If you had a subscription you need to cancel it on your own. Please take a look here:

  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission-

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

   

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