My license is Avira Prime, why VPN is Free Version?

Completed

Permanently deleted user

• May 13, 2020 17:53
• Edited

Hello,

My license is Avira Prime, but my Phantom VPN remains Free Version all the time. Re-installation does not help to activate the Pro Functionality of Phantom VPN. Could you please let me know how to enable the Pro Version of Phantom VPN? It is said that Avira Prime involves Phantom VPN Pro.

Thank you.

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• 

  pascha45

  • May 13, 2020 18:11

  Hello Haoyu,

  Yes, Phantom VPN is included in the Prime version.
  Below you will find instructions for the Prime installation (in step 2)

  https://support.avira.com/hc/en-us/articles/360001861017-How-do-I-install-my-Avira-Prime-apps- 

  Have you followed these instructions?
  If it does not work according to these instructions, please let us know. Describe exactly how you have proceeded, which operating system you are using and if you get an error message.

  Many greetings

   

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• 

  Permanently deleted user

  • May 14, 2020 07:44

  Hi Pascha45,

  Yes, I have followed the instructions to install Avira Prime. Still, all softwares EXCEPT Phantom VPN are in their Pro Version. I did not receive any error message. My OS is Win10 Ver 1903. 

  The Phantom VPN cannot be used at all. With the Free Version Functionality, I could not even change the VPN location. It always asks me to purchase a Prime license, though my license is indeed Prime. This makes me feel quite uncomfortable.

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• 

  Lukas Huptas

  • May 14, 2020 08:26

  Hello Haoyu,

  Please make sure that you're logged in into your Avira Phantom VPN client with the same credentials which you've used for your Avira Prime apps.

  Also, take a look here:

  https://support.avira.com/hc/en-us/articles/360000793445-How-do-I-upgrade-my-Avira-Phantom-VPN-Free-to-VPN-Pro-after-the-purchase-

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

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