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Didn't receive an email for activation of pro after paying in the store

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5 comments

  • Avatar
    pascha45

    Hello Salman,

    We would like to help you find the 2nd e-mail for further information about your order.

    Please be so kind and describe exactly:

    • Where did you place the order, in the Avira Online Shop?
    • Which Avira version was ordered?
    • Was "PayPal" used for payment?
    • When did you order the license?
    • When was the first email sent to you?
    • Was the order confirmation sent by Avira?

    Please do not answer with personal data, we are a publicly accessible forum, personal data may not be processed here - basic data protection regulation DSGVO.

    With more information about your order we will try to help you with your request.

    Many greetings and a nice Sunday

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    Avira Customer

    Hallo! I have the same problem: I placed the oreder yesterday (avira pro for  on microsoft store Month) on Microsoft Store, my credit card was charged, but I get no activation. I have an order number on microsoft store, but no confirmation from avira. Could you please help me? Thanks in advance

    Sara

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  • Avatar
    GILLES FORTIN

    I bought Avira VPN PRO THROUGH APPLE STORE ON 2020-04-06 (ONE YEAR)  (Dealer: 7HXXX 9XXX).  Can't use pro version on my second Mac.   Is there a licence number...How to find it?

    Gilles Fortin,

    43, Beauvallon, Gatineau, Canada

    gillesfortinxxxx@xxxxxxxxx

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  • Avatar
    pascha45

    Hello Gilles,

    Your email address has been removed for your protection.

    If you purchased your license from the Apple Retail Store, it should be in your Apple account. If the license was purchased for multiple devices, the license number should be there. Please check your activated licenses under subscription in your Avira customer account: https://my.avira.com 

    Furthermore, we are a public forum, personal data may not be publicly questioned or edited - we are not allowed to use your personal data for any other purpose. Basic data protection regulation DSGVO.
    You can ask the support team for personal data at:

    It is regrettable, but we cannot give you any further information here.

    Kind regards

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  • Avatar
    pascha45

    @Sara

    Hello Sara,

    You have declared, that you purchased your license from the Windows Store.
    Avira has no documents of your purchase process with Windows. If something went wrong, please contact the seller. Didn't you receive any instructions or description of your purchase? You have an order number with which you can ask for information about the process and where the license number for the installation is stored. Did you pay with PayPal?

    One more request: please create a separate topic for your request in the future, so that we can help you accordingly and don't lose track. Thank you very much already.

    If something is still unclear, please let us know, we are happy to help.

    Many greetings

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