Locked out of AppLock

Completed

Permanently deleted user

• May 20, 2020 13:39

I decided to try out AppLock on my Android Phone, and so I chose some apps and that was that. I was suprised it didn't ask me for what pattern to use, (I might have put in a pattern during the setup of Avira, but even if I did I cannot remember it) so I tried opening one of those apps. It asked me for a pattern. (I tried many patterns, none worked) One of these apps was the Settings app, where I could have otherwise disabled Avira Security from being a device admin app, so that I could delete and reinstall Avira. But I cannot access my Settings app (So I cannot delete Avira) and I also cannot change the lock-pattern, so I can never change any Settings or enter into other locked apps (which include Avira PWN and the Google Play Store) again.

Yes 1 No

• 

  Permanently deleted user

  • May 20, 2020 13:40

  Help please!

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• 

  Lukas Huptas

  • May 20, 2020 13:41

  Hello Julian,

  This problem can be caused by an Android update that resets permissions.

  In this case, please deactivate the device administrator for Applock+ and Antivirus Security under Security in the settings of your smartphone. Then you can uninstall Antivirus Security, including Applock+.

  This procedure must be performed in the safe mode of the device directly after the restart, otherwise, the settings are locked.

  The procedure for the safe mode depends on the device manufacturer.

  Instructions can be found here:

  https://support.google.com/android/answer/7665064?hl=en

  Please deactivate the device administrator as soon as possible (you may have to repeat this procedure) and uninstall the Antivirus Security App. You can then reinstall the app, as the permissions will be rewritten.

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No
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  Permanently deleted user

  • May 20, 2020 14:14

  Thanks a lot! It worked and now I reinstalled Avira

  Yes 0 No

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