Avira has rendered unusable a crucial App by quarentining files

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Permanently deleted user

• May 20, 2020 15:42

,Starting yesterday, it keeps quarentining necessary files, & keeps putting them back in quarentine every time I try to do anything with the program. Now I can't do anything with the crucial program. I tried reinstalling it, but Avira keeps sending it to quarentine.. 

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• 

  pascha45

  • May 21, 2020 08:14
  • Edited

  Hello Phoebe Harker-Rivera

  Have you already tried to have these files checked again:

  https://www.avira.com/en/analysis/submit/ 

  As a customer of Avira Premium Products you can contact the support team directly. There you will find further technical investigations which we cannot access here:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • https://support.avira.com/hc/en-us   scroll down "CONTACT AVIRA"

  Otherwise, please contact us with the result of the additional check.
  Please describe which version of Avira you are using and which operating system you have installed.

  Hopefully this will help you.

  If you have further questions, please contact us again, we are happy to help.

  Kind regards

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