Automatical renewal on a subscription that I cancelled at least a year ago

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Permanently deleted user

• May 30, 2020 09:08

So i just cheked my bank account and it said money has been taken from Avira Antivirus which is strange because i canceld it like a year ago.

When i go to the support page and press support for home it says 

"Unfortunately, as a user without a license, you are not authorized to make a support request"

so how do i fix this?

 

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• 

  pascha45

  • May 30, 2020 10:14
  • Edited

  Hello Joar,

  Please log in to your customer account at  https://my.avira.com  IMPORTANT: Please include the address with which the invoice was sent to you. If you paid with PayPal, please note the address of the invoice.

  The license will always be activated automatically to the account with which the license was purchased. If you don't find any subscriptions in your account, it means that you are not logged in with the email address you used to receive the invoice. The Avira customer account contains 2 email addresses!

  This information describes how to disable automatic license renewal and how to initiate the refund process.
  https://support.avira.com/hc/en-us/articles/360006730677-Why-did-Avira-debit-my-account-without-my-permission- 

  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order- 

  If anything is still unclear, please let us know, we are happy to help.

  Many greetings and a nice weekend

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