Android app update

Completed

Peter Ritchie

• June 02, 2020 15:09

I received the email telling me to update the app on my android phone. Once I completed the update and opened the app, it said I had to confirm my account details, but I have yet to receive the email confirming my email address. Checked in junk folder - nothing there. I have asked the app to resend the email a number of times with no success.

Yes 0 No

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  pascha45

  • June 02, 2020 15:43

  Hello Peter,

  You have entered 2 email addresses in your Avira customer account. Are you sure that you are looking in the right mailbox?
  Just a thought about your problem.

  Many greetings

  Yes 0 No
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  Peter Ritchie

  • June 02, 2020 15:48

  Hi,

  I've just checked my profile and there's only one email address listed i.e. the "outlook.com" one. Can the email be sent to that address please and the other one deleted.

  Regards

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  pascha45

  • June 02, 2020 16:53

  Hello Peter,

  we are a publicly accessible forum, personal data may not be questioned or processed here - basic data protection regulation DSGVO. No, we can not give further help here, only: plus.com

  This account is not confirmed. It is unfortunate, but we cannot give further assistance here.

  Customers of the premium products can contact the support team directly.
  Contact us at: https://support.avira.com/hc/en-us 

  Many greetings

  Yes 0 No

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