TAX invoice

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Johan Delin

• June 11, 2020 11:22

I accidentally happened to order 3 subscriptions  Avira Prime at the same time. as in invoice CB-30-13936441, CB-30-13936366 and a free test. Can yoy please credit one of the invoices and  the test 30 days for free . Can you please credit one of the invoices and take the test for free away. I only want to have one Avira Prime subscrption.

Best Regards

Johan Delin 

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• 

  pascha45

  • June 11, 2020 14:11

  Hello Johan,

  The accidentally double ordered license can be corrected.
  The invoice can be credited. The 30 days license is not indicated with a monetary amount. It can be used by anyone -  you can uninstall it.

  The refund cannot be initiated here in the public community. Basic data protection regulation DSGVO.
  Below you will find instructions on how to initiate the refund yourself:

  https://support.avira.com/hc/en-us/articles/360000744025-How-can-I-request-a-refund-for-my-Avira-order-

  Otherwise, you can also contact the support team directly from your customer account:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  Is this information helpful? Please contact us again if you have any further questions, we will be happy to help.

  Many greetings

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