Antivirus Avira Prime

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Permanently deleted user

• June 27, 2020 00:18

Estimados, tengo instalado Antivirus Avira Prime en un equipo con Windows 7 profesional 64 bits, al cual accedo por escritorio remoto via red lan desde 2 terminales, en las cuales no esta instalado el antivirus, El problema que tengo es que luego de unos minutos mi sistema de gestión que trabaja en red comienza a trabajar muy lento, al desactivar el antivirus se normaliza el funcionamiento, aclaro que agregue como excepcion la carpeta, archivos ejecutables del sistema  de gestion y el problema aun persiste.

Gracias

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• 

  pascha45

  • June 27, 2020 08:12

  Hello Carlos,

  Unfortunately we are not able to support languages other than English and German on this board. So please be so kind and send us a request with one of these languages.

  Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

  • https://my.avira.com/en/dashboard/support/tabs/support directly from the customer account

  • https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  The support team can answer technical questions and initiate investigations to which we have no access here - in a publicly accessible forum.

  Thank you for your understanding.

  Best regards and a nice weekend

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• 

  Permanently deleted user

  • June 27, 2020 15:58

  Hello,
  I installed Avira Prime Antivirus to Windows 7 professional 64bit. I have desktop remote access through LAN using 2 terminals which don't have the antivirus installed.
  This is the issue I have: after a few minutes, the network management system starts working very slowly. However, it goes back to normal operation when I uninstall the antivirus. FYI, I added the folder, management system executable files as an exception, but the problem still remains.

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• 

  pascha45

  • June 28, 2020 11:33

  Hello Carlos,

  As already mentioned in our previous article, please contact the Avira support team directly as a Premium customer (Premium Customer Service direct links see article above).

  There, technical questions can be clarified and further investigations are possible from there, which we do not have access to here in the Community.
  Occasionally, queries are necessary, which may not be processed here in a publicly accessible forum (especially if personal data is required) - Basic data protection regulation GDPR.
  Thank you very much for your understanding, and we are sure that you will get help from the support for your request.

  Many greetings and a nice Sunday

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