Issue getting the Avira free antivirus to work

Permanently deleted user

• July 06, 2020 08:15

Hello, I have an issue getting the Avira free antivirus to work. I am running mac OS Catalina 10.15.5 - I cannot switch the real time module on and the Quick Scan nor the Computer scan works. Instead I receive an error message (error occurred during the scan / error occurred in plugin). It is strange because when I first installed Avira (latest free), the scan function worked.  Thanks for providing some help.

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• 

  Customer Service

  • July 07, 2020 10:50

  Hello Tim.

   

  For the moment I can just recommend making a clean reinstall of the software.

   

  To reinstall Avira Antivirus on your Mac, follow the steps below:

  • Click the Finder icon in the Dock.
  • Search for Avira-Uninstall in the Search bar and double click to open it.
  • Select Reinstall and wait until the reinstallation is completed.
  • Click Done.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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