Get error msg ... Authentication of the configuration plugin failed.

jiten patel

• July 07, 2020 15:00

In trying to install Pro on iMac I get the following error msg ...

Authentication of the configuration plugin failed

 

How do I fix this?

Yes 0 No

• 

  Lukas Huptas

  • July 08, 2020 07:41

  Hello,

  Well, sadly you haven't provided any details about your used macOS version. Please be so kind and tell us these details:

  • the exact version of your used macOS
  • screenshot of the error screen

  Thank you in advance.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No
• 

  Permanently deleted user

  • July 21, 2020 14:27

  Version 10.11

   

  I got the same issue today upon trying to install and run my first scan with Avira

  Yes 0 No
• 

  jiten patel

  • July 21, 2020 16:31

  I got it to work by uninstalling Avira, and re-installing it again, and re-booting ... and it worked.

  Yes 1 No
• 

  Lukas Huptas

  • July 22, 2020 06:56

  Hello Evan,

  Sadly your used macOS version (10.11 - "OS X El Capitan") isn't supported anymore. If possible, please upgrade your Mac to the latest version of macOS:

  https://www.apple.com/macos/how-to-upgrade/

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No

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