Charged but not received license key.

Completed

Permanently deleted user

• August 06, 2020 05:46

Hello,

I have been charged for Avira Prime but I have not yet received any license key and it's been 2 days now since you guys have charged me. 

Actually, I have deleted my FREE account as I wanted to use a different email address and you guys charged me automatically without my consent. How can you do this? It's an unfair practice.

And most importantly, you guys don't have any customer support email, live chat, or phone number. I am like searching for the support details for the whole two days. What kind of service is this?

Please explain?!

 

Yes 0 No

• 

  pascha45

  • August 06, 2020 06:52

  Hello Viral,

  You have already contacted the support team and received an answer.
  
  They will tell you how to proceed after you have changed your address and how to get your license now.

  If something is still unclear, please let us know, we are happy to help.

  Kind regards

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• 

  Permanently deleted user

  • August 06, 2020 06:58

  I haven't received any email or reply from anyone from the support team on how to proceed?

  Please let me know how to resolve this issue?

   

   

  Yes 0 No
• 

  pascha45

  • August 06, 2020 07:49

  Hello Viral,

  You have created a ticket with the support team. This is also correct, we are a public forum and cannot deal with questions about your licenses and address changes here - Privacy GDPR.

  Please take a look here:  https://support.avira.com/hc/en-us/community/posts/360012724897-FAQ-No-valid-license-in-Avira-customer-account-despite-purchase-license-renewal 

  Please stay with the support team to clarify your addresses and licenses in your ticket.
  There you have reported your problem and from there it will be initiated to solve your problem.

  Kind regards

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• 

  Permanently deleted user

  • August 06, 2020 08:06

  I have not seen any ticket yet from the support team. Where is it?

  Can you please tell me? I have not received any email regarding any ticket from the support team.

  Can you provide me the customer support email?

  There is no email of customer support posted on the the website also.

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• 

  Lukas Huptas

  • August 06, 2020 08:17

  Hello Viral,

  As pascha45 already explained correctly, we cannot provide any further data within this public board. Please take also a look here:

  https://support.avira.com/hc/en-us/articles/360007362858-View-the-Avira-support-inquiries

  Note: Make sure that you're logged in with the correct credentials as well as please check your SPAM folder.

  Best,

  Arthur Lukas Huptas

  Avira Community Manager

  Yes 0 No

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