Cannot open Avira

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Derek Cargill

• August 06, 2020 12:31

When I click the Avira icon in the task bar or in the Windows program list  it doesn't open.

Hence I cant check for updates or carry out scans. I cant even confirm it is working.

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  pascha45

  • August 06, 2020 12:45

  Hello Derek,

  There should be something wrong with your installation.

  If you have Win 10 - 2004 installed, please try a repair installation.

  https://support.avira.com/hc/en-us/articles/360000746709-How-do-I-repair-my-Avira-Antivirus- 

  Please let us know if everything works correctly afterwards.

  Otherwise, please contact us again with exact information about the BS, Avira version...

  Kind regards

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  Derek Cargill

  • August 06, 2020 14:13

  A Microsoft window said "app not verified", so had to change settings to allow repair program to open.

  Followed process but still cant open Avira Antivirus, but funnily  Software Updater, Privacy Pal and VPN all open.

  In Windows 10 App Settings Avira Antivirus is listed as 15.0,2008.1920, 397MB, 06/08/2020.

   

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  pascha45

  • August 06, 2020 15:04

  Hello Derek,

  Please have a look at the following uninstallation instructions:

  https://support.avira.com/hc/en-us/articles/360002858514-How-do-I-perform-a-manual-reinstallation-of-my-Avira-product- 

  here without RegistryCleaner:

  https://support.avira.com/hc/en-us/articles/360003162153-How-do-I-uninstall-my-Avira-product- 

  and here with the Avira RegistryCleaner:

  https://support.avira.com/hc/en-us/articles/360002579397-How-do-I-run-the-Avira-RegistryCleaner-on-Windows- 

  If you need further clarification please contact us again.

  Kind regards

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