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    Hello Bo,

    Here the Community is a publicly accessible forum, personal data may not be queried or processed here due to the regulations of the Data Protection Act GDPR.
    Customers of premium products with a valid license can directly contact the support team to process personal data based on the customer accounts available there.

    We kindly ask you to clarify your request directly with the support team, we have no access to your Avira customer account here. We thank you for your understanding.

    If anything is still unclear, please let us know, and we will be happy to help you.

    Best wishes and a nice weekend

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