Phantom VPN Too Slow In Australia

Grahame and Margaret Blacklock

• July 11, 2020 21:35
• Edited

Hello All,

I am trialing Avira Prime for 30 days until 5 Aug 2020. After being frustrated by the inordinate time that some WEB sites take to connect and download, I gave up using Phantom VPN. It also affected content in some mail and prevented me seeing it. I tried getting help from support to no avail. The server in Australia is inadequate for service at a reasonable level so I am trialing another product which works fine thus far. I Googled some VPN critique WEB sites and they were critical of the Avira VPN server speeds and reported them as being inadequate in number and speed. So far the Anti-Virus seems to be working so will continue with that product.

Yes 0 No

• 

  Dominik Kowalski

  • July 13, 2020 08:18

  Hello,

   

  Thank you for the feedback regarding our VPN solution.

  Please be aware that some e-mail providers don't work with an active VPN tunnel.

  https://support.avira.com/hc/en-us/articles/360005290557-Why-can-t-I-send-or-receive-e-mails-when-the-VPN-connection-is-active-

   

  The speed of your connection is always slowed down by using a VPN but this shouldn't impact the usability.

  Depending on the distance to the server location you choose, it might still be noticable.

  
  We are happy to hear that our Antivirus is meeting your expectiations.

  Have a good week and best regards,

  
  Dominik Kowalski

  Customer Service Engineer

  Yes 0 No

Please sign in to leave a comment.