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    pascha45

    Hello Jan,

    It is unfortunate, but Avira provides the following payment methods. See here:
    https://support.avira.com/hc/en-us/articles/360002939213-What-payment-options-does-Avira-offer- 
    You have already contacted the support team on this topic. That way is correct, your question can only be answered there. We have no access to your customer account here. We cannot give any information about payments and licenses - Privacy Policy GDPR.

    Unfortunately, we are sorry - please continue to contact the support team.

    Thank you for your understanding.

    Best wishes and a nice Sunday evening.

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