Problem with Phantom VPN connection

ANTONIS Mermigkis

• September 08, 2020 00:23

I have an issue with Phantom VPN...........As the VPN is connected , my wifi connection is lost......What can I do? Thank you!!!

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  Permanently deleted user

  • September 08, 2020 08:20

  Hello Antonis,

  could you please tell me on which device you are using Phantom VPN and which version number you are using? 

  Best,
  Toni
  Avira Community Manager

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  glenn bishop

  • December 06, 2020 20:17

  I have the same issue. Phantom VPN worked for about a day, the next day I noted that I had no wifi even though under iPhone system settings it showed that still I had wifi connected. The VPN 'toggle switch' in System Settings was continually trying to connect unsuccessfully. I finally had to remove the Avira App, and reset my wifi connection on the iPhone - Forget this network and then add back in...along with a couple of reboots.

  iPhone XR, IOS 14.2. I had just purchased Avira Prime.

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  Lukas Huptas

  • December 07, 2020 10:29

  Hello Glenn,

  Which version do you use exactly?

  If you're using the bundled Avira Security for iOS app, please try to use the Avira Phantom VPN stand-alone app to see, if this issue still persists.

  Note: You don't need to subscribe again, just log in with your Avira Prime credentials.

  Best,

  Lukas Huptas

  Avira Community Manager

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  charity.ngobeni Ngobeni

  • August 25, 2021 12:06

  hello

  I also have a similar problem. I am using avira phantom pro. The internet goes off after connecting. Its been working fine all along, but i dont know what might be the issue now. please assit.

  Charity

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