DON'T DOWNLOAD LATEST UPDATES for El Capitan Avira - Latest Avira update deactivates scan!

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Permanently deleted user

• October 03, 2020 17:53

Guys,

I'm running Avira on a MacBook Pro with El Capitan and after downloading the latest virus updates the scan tool now DOES NOT WORK.

Be advised the latest set of updates now freeze the scan tool and when performing a scan it will come back with a scan complete but for 0 files.

Please advise.

Thanks.

Yes 0 No

• 

  pascha45

  • October 04, 2020 07:25

  Hello Jeff,

  Your request has been forwarded to the support team for exact analysis. From there you will receive further information.

  Thank you for your understanding.

  Kind regards and a nice Sunday

   

  Yes 0 No
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  Permanently deleted user

  • October 09, 2020 17:08

  I have the same problem than Jeff.

  The latest update make impossible to do any archive scan.

  Is there any solution to this kind of problem?.

  Thanks and kind regards.

  Yes 0 No
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  pascha45

  • October 09, 2020 18:11

  Hello AMPC,

  Jeff: "Avira on a MacBook Pro with El Capitan"

  You have written: "I have the same problem than Jeff."

  Could you please be so kind as to give us the exact version number El Capitan, i.e. exact information about your installation, e.g. macOS 10.15 Catalina or higher:

  On Mac Devices you need at least

  macOS 10.15 Catalina or higher

  Any operating systems below that are not really supported any longer, sorry.

  
  We would be pleased about a reply. We will be happy to help you with the exact details.

  Kind regards and a nice weekend

  Yes 0 No
• 

  Permanently deleted user

  • October 09, 2020 23:53

  Hello.

  My Capitan version is 10.11.6

  Is there a possibility to reinstall the previously version, which run till last week?

  Thanks by your attention.

  Yes 0 No
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  Permanently deleted user

  • October 10, 2020 09:40

  Hi 
  
  I have the same problem, it's scanning zero files. 
  
  my mac ios version is 10.12.6 

  looking forward to hearing from you. 

  Yes 0 No
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  pascha45

  • October 10, 2020 12:35

  Hello AMPC, Hello Mohammed,

  See the instructions: 

  https://support.avira.com/hc/en-us/articles/360013770757-System-requirements-for-Avira-Security-for-Mac 

  The TO Jeff has also received this answer to his request from the support team.

  Whether Avira offers protection for older versions or assumes responsibility for them should be asked of the support team, as well as for the download of older versions Avira software.
  Customers of premium products with a valid license can contact the support team directly:

  • https://my.avira.com/de/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/de?utm_source=CS&utm_medium=KB&utm_term=refund#contact 

  If anything is still unclear, please let us know, we will be happy to help.

  Best wishes and a nice weekend

  Yes 0 No

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