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avira scan stops in the middle of the scan

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3 comments

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    pascha45

    Hello Maurizio,

    Could you please provide us with some more information?
    Which operating system is installed? Is it the current version?
    Have you noticed that the scan stops several times after 4 hours or do you also get a message at which file?

    Please give us as much information as possible, this will help us find the error. Thank you for your understanding.

    With the answers we are very happy to help you.

    Kind regards

    Many greetings

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    Maurizio Perego

    thanks pascha45!!

    well i'm using avira on a PC windows with windows 7 professional upgraded to the last available version (december 2019)

    My pc have 2 hardisk (150 Gb and 750 Gb) and usually I run a complet system scan every 2 weeks. I have on my disks very large files (6-8 Gb). All was ok until last new version. Now when I run complete scan it runs for about 4 hours and then the windows with the progression bar of the scan disappear with no message... In the the log I find a message that says that the scan was stopped!!!

     

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    pascha45

    Hello Maurizio,

    Thanks for your feedback.

    Because of the Win 7 version your contribution will be forwarded to the support team. From there you will receive an answer, therefore if the Win7 version might have something to do with the new version.

    If something is still unclear, please let us know, we are happy to help.

    Many greetings

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