Installation scheitert Windows 8.1
CompletedHallo,
bin am verzweifeln. Bin heute auf prime gewechselt, aber die Installation scheitert dermaßen... Habe nun mittlerweile bereits alles (soweit möglich) deinstalliert und mit registry_cleaner geputzt. Eine Installation mit Hilfe des im Kontobreich heruntergeladenen Setup bricht aber nach 1% ab. Bin am Ende mit meinem Latein. In der Geräteübersicht werden mir die einzelnen Avira Apps aber als installiert angezeigt. Das stimmt aber nicht (mehr).
Inhalt der Setup_20201014154800_Failed.txt:
[03CC:12E4][2020-10-14T15:48:00]i001: Burn v3.10.4.8122, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Tmp\.CR.8296\b626ef47-9bab-4cb3-897c-1b31e3e74349\avira_de__1155176933-1602682252__phpws-spotlight-release.exe
[03CC:12E4][2020-10-14T15:48:00]e000: Error 0x80040154: Failed to load manifest as XML document.
[03CC:12E4][2020-10-14T15:48:00]e000: Error 0x80040154: Failed to load manifest.
[03CC:12E4][2020-10-14T15:48:00]e000: Error 0x80040154: Failed to initialize core.
Inhalt der Avira_Spotlight_Bootstrapper_2020-10-14_15-47-39.log:
[2020-10-14 15:47:39.1421] [INFO] [1] [App] Running C:\Tmp\.CR.8296\Avira.Spotlight.Bootstrapper.exe
[2020-10-14 15:47:39.5486] [INFO] [1] [App] App started
[2020-10-14 15:47:39.5486] [INFO] [1] [SetupFileNameInfoProvider] Setup filename info (avira_de_sptl1_1155176933-1602682252__phpws-spotlight-release.exe)
Environment: Prod
Action: Install
RunMode: Default
Language: de
BundleId: sptl1
TrackingId: 1155176933-1602682252
Token:
DownloadSource: phpws-spotlight-release
Source: phpws
ExperimentId: spotlight
ExperimentGroup: release
RegulatedDownloadSource: phpws-spotlight-release
[2020-10-14 15:47:39.5646] [INFO] [1] [MainWindowHelper] created TaskbarItemInfo after 00:00:00.0063205 on attempt 0
[2020-10-14 15:47:39.5646] [INFO] [1] [MainWindowHelper] created TaskbarItemInfo after 00:00:00.0001394 on attempt 0
[2020-10-14 15:47:39.5795] [DEBUG] [1] [DownloadScheduler] Os version is less than 10, trying to enable TLS 1.2 support
[2020-10-14 15:47:39.5795] [DEBUG] [1] [DownloadScheduler] Successfully set Expect100Continue to true
[2020-10-14 15:47:39.5795] [DEBUG] [1] [DownloadScheduler] Successfully updated SecurityProtocol
[2020-10-14 15:47:39.5955] [INFO] [1] [MainWindowViewModel] Changing current view to 'WelcomeViewModel'
[2020-10-14 15:47:39.5955] [INFO] [1] [MainWindowViewModel] Changed window size to a big window
[2020-10-14 15:47:42.8610] [INFO] [1] [MainWindowViewModel] User minimized the application
[2020-10-14 15:47:50.4551] [INFO] [1] [WelcomeViewModel] User started the installation
[2020-10-14 15:47:50.4707] [INFO] [1] [MainWindowViewModel] Changing current view to 'InstallProgressBigViewModel'
[2020-10-14 15:47:50.4862] [INFO] [7] [Engine] Deploy started
[2020-10-14 15:47:50.5019] [INFO] [7] [Verification] Verification result for OsVerifier: Success
[2020-10-14 15:47:50.5019] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^(Avira (Free Antivirus|Professional Security|Antivirus)|Antivirus Pro)$)' for 32 bit
[2020-10-14 15:47:50.5173] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition was not found
[2020-10-14 15:47:50.5173] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^(Avira (Free Antivirus|Professional Security|Antivirus)|Antivirus Pro)$)' for 64 bit
[2020-10-14 15:47:50.5173] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition was not found
[2020-10-14 15:47:50.5173] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: InstallLocation, Condition: .*\\Avira\\Launcher\\$)' for 32 bit
[2020-10-14 15:47:50.5173] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition found in LocalMachine
[2020-10-14 15:47:50.5173] [INFO] [7] [DotNetPackageDetector] Detecting .Net framework 4.6.2
[2020-10-14 15:47:50.5173] [INFO] [7] [DotNetPackageDetector] Detected .Net release: 528049
[2020-10-14 15:47:50.5173] [INFO] [7] [DotNetPackageDetector] .Net framework 4.6.2 is detected as installed
[2020-10-14 15:47:50.5173] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^Opera (Stable|beta|developer) \d+.\d+.\d+.\d+$)' for 32 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition found in CurrentUser
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^Avira.*VPN$)' for 32 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition was not found
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^Avira.*VPN$)' for 64 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition was not found
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: Avira Software Updater)' for 32 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition found in LocalMachine
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^Avira System Speedup$)' for 32 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition was not found
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: DisplayName, Condition: ^Avira System Speedup$)' for 64 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition was not found
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Detecting uninstall entry with condition 'Condition(Name: InstallLocation, Condition: .*\\Avira\\Security\\$)' for 32 bit
[2020-10-14 15:47:50.5339] [INFO] [7] [UninstallKeyProcessor] Registry key matching the condition found in LocalMachine
[2020-10-14 15:47:50.5488] [INFO] [7] [Engine] Packages already installed: connect,dotnet,opera,passwordmanager,safeshopping,updater,spotlight
[2020-10-14 15:47:50.5488] [INFO] [7] [Engine] Packages to install: antivirus,vpn,speedup,connect
[2020-10-14 15:47:50.5488] [INFO] [7] [Engine] Packages to side load: none
[2020-10-14 15:47:50.5488] [INFO] [7] [UninstallerRegistrar] Uninstaller for Avira Security has been registered
[2020-10-14 15:47:50.5488] [INFO] [7] [ApplicationExecutor] Queueing connect for download
[2020-10-14 15:47:50.5488] [DEBUG] [7] [LoggingTraceListener] Listener created with log level: Information
[2020-10-14 15:47:51.4555] [INFO] [7] [Engine] Download started for connect (https://package.avira.com/download/connect-client-win/package/avira_de__1155176933-1602682252__phpws-spotlight-release.exe)
[2020-10-14 15:47:51.4555] [INFO] [7] [ApplicationExecutor] Queueing speedup for download
[2020-10-14 15:47:51.4555] [INFO] [7] [ApplicationExecutor] Queueing vpn for download
[2020-10-14 15:47:51.4555] [INFO] [7] [ApplicationExecutor] Queueing antivirus for download
[2020-10-14 15:47:52.7212] [INFO] [4] [DownloadScheduler] File download completed from https://package.avira.com/download/connect-client-win/package/avira_de__1155176933-1602682252__phpws-spotlight-release.exe. Result is: Succeeded. Filename: C:\Tmp\.CR.8296\b626ef47-9bab-4cb3-897c-1b31e3e74349\avira_de__1155176933-1602682252__phpws-spotlight-release.exe
[2020-10-14 15:47:52.7212] [INFO] [4] [Engine] Download finished for connect. Downloaded 6548136 bytes in 00:00:02.1723788.
[2020-10-14 15:47:52.7212] [INFO] [4] [Engine] Download started for speedup (https://package.avira.com/download/speedup-windows/avira_system_speedup.exe)
[2020-10-14 15:47:57.3620] [INFO] [3] [DownloadScheduler] File download completed from https://package.avira.com/download/speedup-windows/avira_system_speedup.exe. Result is: Succeeded. Filename: C:\Tmp\.CR.8296\e6d16ca7-4e5c-4562-88a8-34b5ce63b95b\avira_system_speedup.exe
[2020-10-14 15:47:57.3620] [INFO] [3] [Engine] Download finished for speedup. Downloaded 30106496 bytes in 00:00:04.6408412.
[2020-10-14 15:47:57.3620] [INFO] [3] [Engine] Download started for vpn (https://package.avira.com/download/vpn-win/package/VpnInstaller.exe)
[2020-10-14 15:47:58.8771] [INFO] [10] [DownloadScheduler] File download completed from https://package.avira.com/download/vpn-win/package/VpnInstaller.exe. Result is: Succeeded. Filename: C:\Tmp\.CR.8296\9ed56ceb-c050-463d-bdfe-9f35d544ac62\VpnInstaller.exe
[2020-10-14 15:47:58.8771] [INFO] [10] [Engine] Download finished for vpn. Downloaded 8364448 bytes in 00:00:01.5150250.
[2020-10-14 15:47:58.8771] [INFO] [10] [Engine] Download started for antivirus (https://package.avira.com/package/antivirus/win/de-de/avira_antivirus_de-de.exe)
[2020-10-14 15:48:00.5020] [INFO] [1] [MainWindowViewModel] Changing current view to 'InstallProgressSmallViewModel'
[2020-10-14 15:48:00.5020] [INFO] [1] [Engine] Installation started for connect (/install /quiet /norestart NOAFTERINSTALLPAGE=1 DEFAULT_UI=spotlight /lang de)
[2020-10-14 15:48:00.5020] [INFO] [1] [CertificateInstaller] Installing certificate CN=AddTrust External CA Root, OU=AddTrust External TTP Network, O=AddTrust AB, C=SE to AuthRoot...
[2020-10-14 15:48:00.5490] [INFO] [1] [ExecutableProcess] Starting process "C:\Tmp\.CR.8296\b626ef47-9bab-4cb3-897c-1b31e3e74349\avira_de__1155176933-1602682252__phpws-spotlight-release.exe" with arguments: "/install /quiet /norestart NOAFTERINSTALLPAGE=1 DEFAULT_UI=spotlight /lang de"
[2020-10-14 15:48:00.5806] [INFO] [15] [Engine] Installation failed for connect with exit code -2147221164
[2020-10-14 15:48:00.5806] [INFO] [15] [Engine] Operation failed (InstallationFailed). A restart is not required
[2020-10-14 15:48:00.5806] [INFO] [1] [MainWindowViewModel] Changed window size to a small window
[2020-10-14 15:48:00.5806] [INFO] [1] [MainWindowViewModel] Changing current view to 'ErrorViewModel'
[2020-10-14 15:48:00.6583] [INFO] [1] [MainWindowViewModel] Changed window size to a big window
[2020-10-14 15:48:00.7682] [INFO] [18] [DownloadScheduler] File download completed from https://package.avira.com/package/antivirus/win/de-de/avira_antivirus_de-de.exe. Result is: Canceled. Filename: C:\Tmp\.CR.8296\8c906e18-f0a4-48d5-ab48-df71b73788bb\3afed191-bc88-43b1-981c-0ed8614d013c.tmp
Danke für die Hilfe!
Sören
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Hallo Sören,
Deine Angaben zur Installation wurden an das Support-Team zur Überprüfung weitergeleitet. Von dort wirst Du weitere Informationen bekommen.
Sollte noch etwas unklar sein, lass es uns bitte wissen, wir helfen gern.
Viele Grüße und ein schönes Wochenende
0 -
Hallo, nach Vertragsverlängerung lässt sich Avira nicht mehr installieren. Es kommt zwar die Meldung: "Wird installiert", dann "PC neu starten" und nach Neustart kommt wieder die Meldung :"Wird installiert". Bis ca. 35% wird installiert, dann kommt der Abbruch mit der Meldung: "Ihre Installation wurde abgebrochen"
Avira Version : 1.0.22.2645 vom 31.01.22
Ich habe Avira komplett deinstalliert und dann neu runtergeladen.
Seit Vertragsverlängerung tritt der Fehler auf.
RAM 8 GB
0 -
Hallo Jürgen,
Du hast auch Kontakt mit dem Support aufgenommen, dort bereits ein Ticket erstellt und auch Antworten und Anleitungen bekommen.
Es wäre für Dich hilfreich, nicht an 2 Stellen um Hilfe zu Deinem Problem zu bitten. Wir haben keinen Zugang zu Deinem Kundenkonto oder zu Deiner Installation. Wenn Dir Prüfungen angeboten werden, die wir hier nicht durchführen können, ist es doch sicherlich in Deinem Interesse, diese auszuführen und Deine Unannehmlichkeiten durch eine korrekte Installation zu beseitigen, um Dein Abo nutzen zu können. Vielen Dank für Dein Verständnis.
Viele Grüße
0
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