Impossible to contact Avria support. Very disappointing .invasive software. No support

Completed

Avira Customer

• October 14, 2020 17:23

May I ask for advice from the community....how I can I contact Avira without facebook or twitter?

My subscription has ended, thus they want nothing to do with me. 

There are no pre-sales avenues besides the social media platforms that I do not use. 

The Avira website does not work when I try to register with my google account.

.....What can a person do?

Any advice would be appreciated. 

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• 

  pascha45

  • October 16, 2020 09:53

  Hello,

  As a customer of Premium products with a valid license you can contact the support team directly.

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/de?utm_source=CS&utm_medium=KB&utm_term=refund#contact 

  
  Maybe you can tell us where your problem is, and we can help you here in the community.
  If something is unclear, please let us know, we are happy to help.

  Kind regards

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• 

  Avira Customer

  • October 16, 2020 10:39

  Hi Pascha45, 

  thanks for taking the time to reply. 

  The problem is (a) I no longer have an active subscription. It feels strange that a prosepective customer cannot even contact the company?

  (b) my issue that I am trying to find out how an Avira browser extension made it onto my newly installed windows 10. 

  Whilst browsing in chrome recently I had a pop-up telling me the Avira product had been disabled. ....I had installed it in the first place so I am very confused. 

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