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System speedup Pro does not upgrade to Pro

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2 comments

  • Avatar
    pascha45

    Hello Felipe,

    Unfortunately you have not given any information about your OS and where the licence was purchased.
    Is the licence displayed in your customer account under subscription?
    Here you will find instructions on how to buy and install it, if you have followed these instructions.

    https://support.avira.com/hc/en-us/articles/360000112217-How-do-I-buy-and-install-Avira-System-Speedup-Pro- 

    You have already created a ticket with the support team. From there, personal data can be discussed, which we are not allowed to edit here in a publicly accessible forum - Data protection GDPR.
    Please keep your ticket with the support team, from there, personal data and settings can be explained. Thanks for your understanding

    Many greetings

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    Felipe Rio Branco

    I have windows 10, and yes the subscription shows in my account as active. But the application still runs as the free version

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