Can't locate Avira Pro on my Windows 10 while I previously used it on Windows 7?

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Permanently deleted user

• November 08, 2020 12:44

I upgraded my Windows 7 to Windows 10.I had an Avira Pro licence on Windows 7. I however cannot access it on my Windows 10.  It appears to still be on my computer but I cannot access it. How do I find it on my computer?

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• 

  pascha45

  • November 08, 2020 14:00

  Hello Tony,

  You can also install your license on Win 10 and continue using it. Is the old device still in use or do you have a license for multiple devices? Otherwise you can log it off.

  Please log in to your customer account https://my.avira.com/en/dashboard/home important, with the e-mail address you used to purchase the license, with the access data you have used so far.
  Under Subscriptions  https://my.avira.com/en/dashboard/subscriptions/tabs/plans   your license will be displayed and you can install already activated licenses from here, follow the instructions, see the illustrated instructions:
  https://support.avira.com/hc/en-us/articles/360004968898-How-do-I-transfer-my-still-valid-Avira-license-to-a-new-computer- 

  Can you work with these instructions? We would be pleased about a feedback.
  If something is still unclear, please let us know, we are happy to help.

  Many greetings and a nice Sunday

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