Problem with my account

Completed

Christian Tersløv

• November 01, 2020 14:56

Hi

I have just bought 1 year Phantom VPN Pro for my Mac with my Apple account. 

After one hour of use, it lost the connection to VPN server and I can't get on again. I have used the free service a few times and I had no problem, so I thought it would be ok to pay for it.... 

I have been trying to contact the support, bu since I paid with my Apple account then I can only sign in that way, and your website havn't registered that I'm have paid and therefor can't contact the support team.

I do so much regret that I have bought 1 year!

Please help!!!

Kind regards,

Christian

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• 

  pascha45

  • November 01, 2020 16:59

  Hello Christian,

  This problem is known, the product was purchased from Apple and is therefore registered in the Apple customer account

  The problem could be solved by cancelling the product with Apple
  https://support.apple.com/de-de/HT204084  and newly acquired in the Avira online shop https://www.avira.com/en/vpn-pro . The license would then be in the Avira customer account and can be edited and viewed at any time.

  Best wishes and a happy Sunday

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