outstanding customer support

Completed

Permanently deleted user

• November 02, 2020 18:55

I recently purchased a new computer and it came with a trial subscription to a pretty robust security package.  Just about the same time my auto renewal kicked in for AVIRA. Since I didn't need both I canceled the pay one and contacted AVIRA for a refund. I was pretty certain I would get the legalize, you signed up for it your stuck with it. Au contraire - an agent contacted me, I explained the situation to them and voila, within minutes a refund promise was emailed out to me.  That is customer service and why when my trial runs out I will be back with AVIRA to protect my computer. Thank you AVIRA - customer support is very important to your users and you have nailed it and set the bar very high. Thank you, thank you, thank you.

 

Yes 0 No

• 

  pascha45

  • November 03, 2020 08:07

  Hello Robert,

  Thank you very much for describing your way how your licence was easily exchanged.
  We are pleased that the support team quickly found a satisfactory solution to your problem.

  We are looking forward to welcoming you back to Avira soon and to read from you again.
  Very acknowledging of you to report about pleasant experiences.

  If anything is ever unclear, please let us know, we will be happy to help.

  Best wishes

  Yes 0 No

Post is closed for comments.