PWM passwords are gone after I set my Laptop back to factory settings

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Avira Customer

• November 09, 2020 10:55

I recently reset my windows laptop and re-downloaded Avira and the Password manager. I logged into the PWM and put in my Masterpassword. I then looked at my Passwords and they where all missing except for my Adobe login.... I don't understand why that could be. I even tried to login with my other email but I found that it had no account yet so...

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• 

  pascha45

  • November 09, 2020 13:24

  Hello,

  You have backed up your data before the factory reset, e.g. for the password manager according to the following instructions?

  https://support.avira.com/hc/en-us/articles/360000814057-Export-or-import-data-from-Avira-Password-Manager 

  Please be so kind as to describe exactly which backups you made before the factory reset, after this we can give you concrete answers.

  Many thanks for your understanding.

  With your answer and your detailed information we are happy to be of further assistance.

  Many greetings

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