Free Prime Subscription Trial Ending

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Permanently deleted user

• November 25, 2020 15:49

Can you confirm that a Free Prime Trial does not need any action from the customer for ending that subscription?

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• 

  pascha45

  • November 25, 2020 17:26
  • Edited

  Hello Ferdjan,

  please check the deposited licences in your customer account under https://my.avira.com   under ABOS https://my.avira.com/en/dashboard/subscriptions/tabs/plans  the Prime licence.

  There the automatic renewal should be deactivated, see:

  https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-Automatic-License-Renewal-of-my-Avira-product- 

  There are several ways to install trial versions. To make sure that the trial version does not automatically become a subscription, please check your settings. You should also have received a description when setting up the trial version.

  You can also as a customer of the Premium Products contact the support team directly, so that you can make sure:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us?utm_medium=KB&utm_source=CS&utm_term=refund scroll down ⇒ Contact Avira

  If something is still unclear, please let us know, we are happy to help.

  Kind regards

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