Phantom VPN Subscription not active even after payment

Completed

Permanently deleted user

• November 28, 2020 14:55

I cannot reach the customer support to resolve my Phantom VPN subscription problem. I have made the payment and still my subscription is not active. 

Yes 0 No

• 

  Permanently deleted user

  • November 28, 2020 15:55

  I Have the same problem.

  Yes 0 No
• 

  pascha45

  • November 28, 2020 17:15

  @ Avira Customer

  Hello Avira Customer,

  Did you register under https://my.avira.com/de/auth/login  with your e-mail address and
  logged in https://my.avira.com/de/auth/login  into your customer account under Subscriptions?
  It is important that you log in with your e-mail address with which you have purchased the licence and which is displayed in your customer account.

  Customers of Premium Products with a valid licence can contact the support team directly.

  • https://my.avira.com/en/dashboard/support/tabs/support  
  • 0r
  • https://support.avira.com/hc/en-us  scroll down ⇒ Contact Avira

  According to these instructions the access to the support team should work. If something is still unclear, please let us know, we are happy to help.

  Many greetings and a nice weekend

  Yes 0 No
• 

  pascha45

  • November 30, 2020 11:10

  @ Phillip

  Hello Phillip,

  Here your answer:

  https://support.avira.com/hc/de/community/posts/360014195198-I-cannot-reach-support-?page=1#community_comment_360003598078 

  If something is still unclear, please let us know, we are happy to help.

  Many greetings and a wonderful pre-Christmas time

  Yes 0 No

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